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Terms and conditions of use


The system (the "Internet site") is accessible to the client according to a determined schedule. "experthifi.com" has the right to suspend access to the system for maintenance, updates and other operations. The "experthifi.com" General Terms and Conditions of Sale apply to all orders placed by the client via the system. The Client expressly waives any right to contest the validity of a contract concluded using the system in accordance with these conditions for the sole reason that it was concluded via the system. "experthifi.com" reserves the right to refuse any order placed through the system. 


The client is entirely and unconditionally responsible for any illegitimate access or use of the system and its means of identification, as well as for any direct or indirect consequence of such illegitimate access or use. The customer, whether a natural or legal person, is fully responsible for the access and use of the means of identification by any former, present or future agent, representative, employee or any other person having access to the system. The client shall assume full responsibility for the actions of its personnel in the exercise of the services and shall be solely responsible for their supervision and control of compliance with the legislation in force on the European territory where the client has its place of business. 


By tacitly or implicitly accepting the present contract and/or by the simple fact of placing an order, the "Buyer" expressly and unconditionally accepts all the clauses and conditions of the present contract, without which the sale would not have taken place, and this by derogation of article 1583 of the Civil Code, with, in particular, the retention of title clause, the jurisdiction clause, the penalty clause, as well as all the other clauses of which the "Buyer" acknowledges that he/she is aware and which he/she accepts without condition. 


See the section: Secure payment 

Payment in several instalments with Alma.

If you pay your order in several instalments, you accept Alma's general customer conditions as well as Alma's special conditions for Audio Expert customers.


In the case of orders placed on the "experthifi.com" website, orders are considered to be validated from the date of receipt of payment for cheques and from the date of debit of the buyer's account for credit cards. 


"experthifi.com" expressly states that the stock displayed is indicative and is not updated in real time but is updated regularly. It is the availability of items from our suppliers. Once your order is validated by our services, it takes an average of 7 working days for delivery of your order to the address indicated on the order form. experthifi.com can not be held responsible for delays in delivery due to different carriers. This information comes directly from our suppliers; errors or exceptional changes are beyond our control and cannot engage our responsibility. In case of unavailability of product after placing your order we will inform you by email or by phone or by fax as soon as possible. You can then cancel or modify your order line. 


The photographs, texts, graphics, information and characteristics reproduced and illustrating the products presented are not contractual. Consequently, "experthifi.com" cannot be held responsible for any errors or omissions in any of these photographs, texts or graphics, information or product characteristics, or in the event of any change in product characteristics by suppliers. 


All texts, comments, works, illustrations and images reproduced on the "experthifi.com" site are reserved under copyright law and intellectual property law for the entire world. In this respect and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorised, subject to different or even more restrictive provisions of the Intellectual Property Code. Any other use constitutes an infringement and is punishable under the Intellectual Property unless prior authorization of "experthifi.com". Any total or partial reproduction of the catalogue or the site of "experthifi.com" is strictly prohibited. 


"experthifi.com" cannot be held responsible for any malfunction or damage caused by a malfunction of one or more items purchased on the Internet site experthifi.com. "experthifi.com" is not responsible for the operation or malfunction of items sold on its website. "experthifi.com" does not guarantee the proper functioning of items sold on its website. 


Our goods travel at the risk of the recipient, who will check their number and condition upon receipt, who must immediately make a precise statement on the delivery slip, for the carrier. Any dispute regarding delivery must be notified to the "Seller" in writing with acknowledgement of receipt within 2 working days of receipt of the goods, after which time the goods are considered to have been accepted by the customer. Regardless of the conditions of sale, delivery shall be deemed to have taken place at our premises from the moment the goods are made available to the "Buyer" or the carrier. Unless otherwise agreed in the order acknowledgement, our goods are delivered to our warehouses or those of our suppliers and the risk of loss or damage passes to the "Buyer" upon delivery or acceptance. Transport costs are at the customer's expense and are deemed to be delivered to the doorstep of the postal address (delivery on the floor may be refused by the deliveryman). Our delivery times are indicative. Possible delays cannot justify a cancellation of the order. In the event of refusal of the order for the purpose of reimbursement of the latter, the order will be deemed to have been returned and will therefore include the costs listed in article 16. 


In the event of a change in price between the time the order is placed and the time of delivery, the customer will be informed and will have a period of reflection to decide whether to maintain, reduce or cancel the order. Our prices are inclusive of all taxes, excluding postage and administration costs. Specific packaging costs in blister packs or otherwise are not included. For certain heavy and/or bulky items, shipping costs will be confirmed. 


In application of the law n°90-335 of 12 May 1980, the "Seller" reserves the ownership of the goods delivered, until full payment of their price in principal and interest. In the event of non-payment of the price on the agreed due date, the "Seller" may take back the goods, the sale shall be cancelled by operation of law if the "Seller" sees fit, and the deposits paid shall be retained by the "Seller" in return for the use of the goods enjoyed by the "Buyer". In the event of a dispute or contestation on the part of the "Buyer", no compensation, of any kind, may call into question the retention of title clause. 


In the event of a dispute or for the interpretation of this contract, only the REIMS Commercial Court shall have jurisdiction, even in the event of multiple defendants or the introduction of third parties. The seller reserves the right to refer the matter to the court with territorial jurisdiction over the buyer's registered office. The present contract is governed by French law. The application of the Vienna Convention on the international allocation of goods is expressly excluded. 


"The Vendor" provides the manufacturer's warranty on all products distributed. Complaints about apparent defects or non-conformity of the products must be made in writing with acknowledgement of receipt within 8 days of delivery. The notification of a dispute, by mail or by any other means, does not exempt the "Buyer" from paying the invoice on the due date stipulated in the contract. The guarantee does not cover abnormal wear and tear of the products, following a use out of the challenge nor by the manufacturer. "The Seller shall not be held responsible for and shall not exchange products that no longer function as a result of changes in the software and operating systems used. "The Seller" distributes products of which it is not the manufacturer. 


Any request to return goods for a refund or a credit note after 7 days following receipt of the goods will be refused. 

It is reminded that this "right of withdrawal" mentioned above, applies, in accordance with the law, only to individuals. (Article L. 121-22 of the Consumer Code and the provisions of article L. 121-20 of the same code relating to canvassing and in particular to the right of withdrawal) 

In the event of an error in the goods delivered, the "Buyer" has a period of 7 days after receipt of the goods in which to make a complaint; any request made after this period will be refused. Any return of goods must be formally agreed by us beforehand. "The Seller reserves the right to deduct an amount of 20% of the selling price of the product and a minimum of 25 € HT for restocking and management costs.

The amount can be announced with the sending of the return number.

Furthermore, the product will only be returned to stock and reimbursed if it can be sold in "new" condition without additional costs. If this is not the case, the product will remain at the disposal of the "Buyer" who will be free to collect it from our premises for a period of 3 months. 

In the event of a breakdown, the request for return must be made by telephone to our technical department. Only this department will be authorised to accept the return. 

As soon as a return file is opened, this one being complete, a return form (authorization and return number) will be sent to the "Buyer". The "Buyer" must imperatively return the product in its original packaging, without any external marking (accompanied by the instructions, accessories and a copy of the return authorisation granted), the return number must be legible and visible on the package. The return number and the return authorisation are valid for 15 days, after which time 30% of the price of the product will be deducted from the resulting credit note, plus repair costs if the equipment was damaged. If the equipment is simply exchanged by the "seller", it will be repackaged with the "buyer's" packaging. Any product returned without our agreement and/or the return number is not visible on the package will be considered as refused and left at the disposal of the sender in our premises for a period of 3 months. Any return of goods made with postage due will be systematically refused. Consumables and cleaning products whose packaging has been opened are not accepted. Furthermore, products that do not fall within the scope of the "right of withdrawal" are excluded from return. 


In the event of an order refund, the shipping costs remain at the customer's expense. In the case of carriage paid, a flat rate may be deducted from the refund, valued on request.